banner for return policy

a
Home | Florals & Botanicals | Landscapes | Wildlife | Wine & Viticulture | Gift Certificate | Art Books |
Events | About the Artist | Workshops | Commissions | Giclée Process | Return Policy | Shipping & Handling | Contact & Links
a a

The Details
The Joan Hansen Art Gallery's goal is for you to be satisfied with your purchase. If there is a discrepancy with your order, please contact the Gallery immediately. If you are unsatisfied with your purchase, you may exchange or return your order to the Gallery within 7 days of receipt of the order. Shipping charges will not be reimbursed. Please save the packaging, if it is still usable. The customer must pay return shipping charges, unless it was our shipping error.
Return Authorization
Prior to returning the item, please send an email to the Gallery for authorization and shipping instructions. We suggest insuring the shipment to prevent loss.

Damaged Returns
Art is very delicate. Please take every measure to make sure that the item is returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we will offer you the following options:

  1. We can return the item to you at no additional charge
  2. We can refund 50% of the purchased price of the item(s)
  3. We can offer you store credit for 50% of the purchase price of the item(s)
Contact Gallery